About AusPower AU
LUCIO AUSTRALIA PTY LTD - T/A: AUSPOWER AUSTRALIA
Have something you'd like to ask or tell us? We'd love to hear from you. Our brilliant customer service team are free to contact us anytime between 10am and 5.30pm AEST weekdays.
Please follow the links below to track your order or request a return:
You can also fill out the Contact Us form on the right of the page with any questions and we'll respond as soon as possible! If you have any inquiries - before or after your purchase - please do not hesitate to contact us. We are here to help.
Contact address:
318 Russell Street, Unit 2601
Melbourne VICTORIA 3000
Email: info@auspowers.com
Phone: +61428 095 772
Opening Hours: Mon - Fri / 10AM - 6PM
What We Do
AusPower is one of the most established IT retailers, specialising in PC hardware, components, peripherals, software, and accessories.
With variety at our core, we offer a catalogue of over 10,000 products, ranging from leading global brands to carefully selected niche offerings. This breadth ensures our customers have access to the latest technology as well as specialised solutions tailored to their needs.
We serve customers worldwide, with shipping available to the United States, Japan, Australia, New Zealand, and countries across the European Union. Shipping costs are calculated at checkout, and customers are directed to their region-specific storefront for accurate pricing and currency conversion. For other destinations, our team is available to assist with custom arrangements.
Our operations are supported by a network of fulfilment centres and trusted logistics partners, enabling efficient and reliable delivery. Orders are handled by reputable international carriers with full tracking, and may be dispatched from Asia, Europe, or North America depending on product availability.
Over the past 20 years, AusPower has built a diverse global customer base, serving corporate organisations, small and medium-sized businesses, government and defence sectors, as well as gamers and technology enthusiasts. At the heart of our business is a strong commitment to community, long-term relationships, and exceptional customer service.
Our Story
AusPower was founded in 2002 with a simple vision: to create a better way to buy information technology products. Recognising the rapid growth of the personal computing industry, the founders set out to build a business that combined competitive pricing with expert technical advice and outstanding service.
From humble beginnings, the company quickly gained traction, driven by a clear focus on customer needs and a dedication to doing things differently. What started with a single point of contact has grown into a global operation—yet the core philosophy remains unchanged.
Our Commitment
From day one, AusPower has prioritised service excellence and long-term customer relationships. This commitment continues to define our approach today.
Over the years, we have introduced innovative service standards designed to enhance the customer experience, including:
- Comprehensive technical support before, during, and after purchase
- Fast and efficient order processing systems
- Custom configuration solutions tailored to individual requirements
These initiatives have helped shape industry expectations while reinforcing our reputation as a trusted technology partner.
Trusted by Customers Worldwide
