About AusPower Australia

Have something you'd like to ask or tell us? We'd love to hear from you. Our brilliant customer service team are free to contact us anytime between 10am and 5.30pm AEST weekdays. 

Please follow the links below to track your order or request a return:

You can also fill out the Contact Us form on the right of the page with any questions and we'll respond as soon as possible! If you have any inquiries - before or after your purchase - please do not hesitate to contact us. We are here to help!

Email: info@auspowers.com
Office: Unit 19, 44-48 Cowper Street, Randwick, New South Wales 2031
Opening Hours: Mon - Fri / 10AM - 6PM

What we do

AusPower is one of Australia’s largest and most established I.T. retailers, specialising in PC hardware, components, peripherals, software and accessories.

With variety at our core, we list over 10,000 different products in our inventory, not only from the biggest and most popular brands in the business, but a wide range of niche offerings too.

With a massive network of customers from every corner of Australia including corporates, small and medium businesses, government, defence, gamers, enthusiasts and more, the AusPower family has lived and breathed tech for over 20 years, focussing on community, family and customer service above all.

It All Started with a Phone Number

“A better way to buy information technology products.” That’s what Patricia  and David had in mind when they founded our company in 2002. Seeing a significant business opportunity in the emerging personal computer industry, the two entrepreneurs launched their direct computer supply business with the philosophy that providing technical advice and focusing on customer service was as important as low prices. Using their personal savings, they purchased $8,000 of inventory, placed a 1/9th-page ad in PC Magazine, and took their first step on the road to unprecedented growth and innovation. As the magazine hit the newsstands, they waited two long days for the telephone to ring. On the third day, it started ringing. It hasn’t stopped since.

A Continuing Commitment to Service

Before the first phone call was answered, they planned to create a business culture designed to provide exemplary service and build long-term customer relationships. This strategy has proved to be very successful and remains a key component of our mission. Since its inception, our company has been credited with many direct marketing service innovations, and has received many awards for customer service and dedication.

Some of the programs our experts pioneered established industry standards while raising the expectations of today’s technology shoppers. Some of our innovations include:
  • Toll-free technical support before, during, and after the sale
  • One-Minute Mail Order®: Incoming orders can be filled in under one minute through instant electronic access to customer records
  • Custom configuration

Top rated Online Tech Retailer. Read more from our customers here.